Problem Management is a proactive approach to identifying, analyzing, and resolving the root causes of recurring IT incidents to minimize future disruptions. At IT Support Academy, we focus on preventing problems before they escalate into major incidents, ensuring stable and reliable IT operations. The process begins with problem identification, where patterns and recurring issues are analyzed using historical incident data and monitoring tools. Once a problem is detected, a detailed root cause analysis (RCA) is conducted to determine the underlying cause.

After identifying the root cause, the team works on developing and implementing permanent solutions rather than just temporary fixes. If an immediate resolution is not possible, workarounds are created to minimize the impact on users while the investigation continues. Throughout the process, clear documentation is maintained to track problem records, solutions, and preventive measures.

Once a permanent fix is applied, a post-resolution review is conducted to assess the effectiveness of the solution and ensure similar problems do not reoccur. Additionally, continuous improvement strategies are implemented to enhance IT service management, reduce incident volume, and optimize system performance.

By following a structured Problem Management approach, IT Support Academy helps organizations improve IT stability, reduce downtime, and enhance overall service quality. Our goal is to empower IT professionals with the skills to identify, resolve, and prevent IT issues effectively, ensuring long-term operational success.