Program Overview
Start Your IT Career with Zero Prior Experience
The IT Service Desk Associate / Analyst course is our flagship entry-level program specifically designed for freshers and non-technical graduates who want to build a thriving career in global IT corporations.
Why This Course is Right for You
- Zero Coding Required: Focuses on hands-on practical troubleshooting, system administration, and user management.
- Enterprise Lab Access: Practice on real Windows Servers, Active Directory domains, and Cloud Admin consoles.
- Comprehensive 100% Job Assistance: We train you on phone/email etiquette, corporate communication, technical triage, and connect you with top IT recruiters.
- Industry-Recognized Curriculum: Aligned with CompTIA A+, Microsoft Modern Desktop, and ITIL Foundation standards.
Enterprise Tools & Frameworks Mastered
Active Directory
Windows Server
Microsoft 365
ServiceNow
Remote Desktop Tools (AnyDesk/TeamViewer)
Wireshark
CMD/PowerShell Basics
Curriculum & Syllabus Modules
Module 1: Computer Hardware, OS & Networking Essentials
- Motherboard, BIOS/UEFI, CPU, RAM, and Storage architectures
- Windows 10/11 & Linux installation, configuration, and kernel diagnostics
- TCP/IP, DHCP, DNS, Subnetting, Ping, Traceroute, and VPN configurations
Module 2: Active Directory & Identity Administration
- User creation, password resets, account unlocks, and security groups
- Group Policy Objects (GPO), Organizational Units (OU), and Domain Controller basics
- Microsoft Entra ID (Azure Active Directory) cloud user sync
Module 3: Cloud Collaboration & Email Administration (M365)
- Microsoft 365 Admin Center: Exchange Online, Outlook configuration & PST troubleshooting
- OneDrive for Business, SharePoint access permissions, Microsoft Teams admin
- Antivirus, Firewall configuration, BitLocker encryption, and malware remediation
Module 4: Enterprise Ticketing & Live IT Scenarios
- Working on ticketing tools: ServiceNow, Remedy, Zendesk, Jira Service Desk
- Handling L1/L2 priority tickets within SLAs and Customer satisfaction (CSAT)
- Technical communication, mock voice rounds, HR interviews, and hiring drives
Target Career Outcomes
Upon successful completion of this program and our placement mock rounds, you will be prepared for roles including:
IT Support Analyst
Desktop Support Engineer
Helpdesk Specialist
L1/L2 Technical Support Specialist
IT Administrator
100% Job-Assistance Program
We coordinate with 150+ corporate hiring partners for dedicated interview lineups until placement.
Prerequisites & Eligibility
Any 10+2 / Diploma / Bachelor degree holder (B.A, B.Com, B.Sc, B.Tech, BCA, etc.) with passion for IT
Enroll / Request Info
Admissions OpenSubmit your details to receive batch schedules, fee structure, and counselor guidance.
Included with this Course:
- 100% Job-Assistance Pipeline
- Live Enterprise Tool Credentials
- Resume Review & ATS Scoring
- 1-on-1 Mock Technical Interviews
- ISO 9001:2015 Accredited Certificate