Terms and Conditions

1. Agreement to Terms

These Terms and Conditions constitute a legally binding agreement between you (whether personally or on behalf of an entity, "Student" or "User") and IT Support Academy ("Company," "we," "us," or "our"), concerning your access to and use of itsupportacademy.com as well as enrollment in our online and classroom certification programs.

By submitting an inquiry, paying an admission fee, or attending batch lectures, you expressly agree that you have read, understood, and agree to be bound by all of these terms.

2. Course Admissions & Fee Payments

• Online Payments: Course admission fees can be paid via authorized electronic payment methods including UPI, Credit Cards, Debit Cards, Net Banking, and approved Educational EMI financing through our integrated payment gateways.
• Tax Invoices: Upon successful transaction completion, an official electronic receipt and GST tax invoice will be generated and issued to your registered email address.
• Installment Plans: If enrolled under an agreed installment plan, subsequent installments must be cleared before the designated milestones to maintain uninterrupted access to live lectures and lab simulators.
• Price Modifications: IT Support Academy reserves the right to modify course fees or offer promotional scholarships at its discretion. Fee changes will not impact active, already-enrolled students.

3. Training Delivery & Enterprise Lab Simulators

• Training modules are conducted via interactive live sessions, weekend/weekday schedules, and hands-on lab assignments.
• Lab credentials (ServiceNow queues, Jira Agile boards, Active Directory sandboxes) are issued solely for academic practice during the program duration and must not be used for unauthorized commercial tasks.
• Classroom and online lecture recordings are provided for personal revision only and may not be publicly distributed, copied, or uploaded to external file-sharing websites.

4. 100% Job-Assistance & Placement Cell Norms

• Our dedicated corporate placement cell actively lines up interviews with our 150+ corporate hiring partners.
• To remain eligible for placement referrals and interview lineups, students must maintain a minimum of 80% attendance in scheduled technical labs and successfully complete required mock technical and HR rounds.
• While we provide direct corporate interview drives, resume ATS score optimization, and mentor feedback, final hiring decisions, salary packages, and job offers remain at the discretion of the recruiting employer.

5. Intellectual Property Rights

All course curricula, proprietary lecture slides, simulation software workflows, text, graphics, logos, and certifications published by IT Support Academy are our proprietary intellectual property protected by copyright and trademark laws. You are granted a limited, personal, non-transferable license to access course materials for your educational growth.

6. Code of Conduct & Termination

Students are expected to maintain professional conduct during live batch sessions, community forums, and mentor interactions. Any form of harassment, unauthorized recording, sharing of confidential lab data, or disruptive behavior may result in immediate suspension without refund.

7. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and defined following the laws of India. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts in Pune, Maharashtra, India.

8. Contact Us