Tushar Sir
Principal Mentor & Program Director
Tushar Sir holds a prestigious MTech in Project Management with over 10+ years of comprehensive corporate IT tenure. His career spans architecting global IT service delivery systems, spearheading enterprise IT service transitions, commanding critical outage bridges, and managing multi-vendor IT ecosystems for global enterprises.
At IT Support Academy, Tushar Sir personally designs and mentors every student batch. He believes in eliminating theoretical boredom by immersing students in simulated enterprise incident queues, live Jira sprint roadmaps, and 1-on-1 interview drill simulations that ensure corporate readiness.
Core Areas of Industry Mastery
Direct practical knowledge transferred into our academic programs.
Data Analysis
KPI reporting dashboards, MTTR / MTBF metrics, service performance analysis, and data-driven continuous improvement.
Project & Program Management
End-to-end Agile & Scrum governance, sprint ceremonies, Jira backlog management, roadmapping, and AI project acceleration.
Service Delivery & Vendor Management
Enterprise SLA/OLA governance, vendor contracts, client relationship leadership, and cross-functional team management.
IT Service Transitions & Operations
Major Incident Management (MIM), P1/P2 outage command, Change Advisory Board (CAB), and ITIL 4 operations.
Have Doubts About Which Course Fits Your Career?
Tushar Sir offers complimentary 15-minute career guidance sessions for freshers and working professionals seeking to transition into IT.