Privacy Policy

1. Overview & Merchant Identity

Welcome to IT Support Academy ("we," "our," "us"), operating the website itsupportacademy.com. We are dedicated to providing enterprise-grade professional training in IT Service Management (ITSM), Agile Scrum Master, IT Service Desk Operations, and Banking IT domains.

This Privacy Policy sets out how IT Support Academy collects, uses, protects, and discloses personal information collected from students, website visitors, and corporate clients.

2. Information We Collect

When you interact with our website, request counseling, or enroll in a training program, we may collect the following categories of information:

• Personal Identification Data: Full Name, Email Address, Mobile Phone Number, Current City/Location.
• Academic & Professional Background: College qualification, years of work experience, current job profile, and career aspirations.
• Transaction & Enrollment Information: Program selected, batch preference, invoice numbers, payment receipt reference, and transaction date.
• Technical Log Information: IP address, device browser type, operating system, and anonymous cookies to enhance user experience.

3. How We Use Your Information

The information we collect is utilized strictly for legitimate business and academic purposes, including:

• Processing course admissions, enrollment verification, and issuing tax invoices.
• Providing access to simulated enterprise lab systems (ServiceNow, Jira, Active Directory).
• Delivering personalized career mentorship, counseling, and batch schedule alerts via SMS, WhatsApp, or Email.
• Coordinating with our 150+ corporate hiring partners for dedicated placement drives, mock interviews, and resume forwarding.
• Complying with statutory accounting, taxation (GST), and regulatory requirements under Indian law.

4. Information Sharing & Third Parties

IT Support Academy has a strict Zero Spam & Non-Disclosure Policy. We will never sell, rent, or trade your personal contact details to external marketing agencies.

We disclose information only to:

• Authorized Payment Gateways: For processing admission fee transactions under encrypted 256-bit SSL connections.
• Verified Corporate Hiring Partners: Exclusively for students registered with our placement cell for interview scheduling (with student consent).
• Law Enforcement Authorities: Only when legally required by a formal subpoena or statutory requirement under Indian jurisdiction.

5. Data Retention & Security

We employ modern industry security protocols, including SSL encryption, secure firewall architecture, and restricted database access, to prevent unauthorized access or disclosure. Student academic and placement records are retained for historical certification validation.

6. Cookies & Tracking

Our website uses essential performance cookies to ensure fast loading times and track aggregate visitor analytics. You can choose to disable cookies through your web browser preferences without affecting access to public pages.

7. Grievance Officer & Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to our Admissions and Compliance team: