Refund & Cancellation Policy

At IT Support Academy, we are committed to providing the highest quality practical training, live enterprise tool labs, and dedicated 100% Job-Assistance. We understand that unexpected professional or personal circumstances may sometimes require enrollment adjustments.

1. Course Cancellation by Student

• Cancellation Before Batch Commencement: If you submit a formal cancellation request at least 48 hours before the official batch start date, you are eligible for a refund of the tuition fee paid, minus a nominal administrative/processing fee of INR 1,500 (or 10% of registration fee, whichever is lower).
• Cancellation Within 7 Days of Enrollment: If you enroll and decide to withdraw within 7 calendar days of fee payment (and prior to accessing more than 2 live lecture sessions or proprietary lab credentials), a pro-rata refund will be evaluated upon written request.
• After Batch Commencement: Once a batch has completed more than 2 live interactive sessions or enterprise lab access credentials (ServiceNow, Jira sandboxes) have been provisioned, tuition fees are non-refundable as server resources, mentor hours, and seat reservations are committed.

2. Flexible Batch Transfer & Rescheduling Option

Instead of canceling and forfeiting your admission seat, we encourage students facing health emergencies, job shifts, or exams to utilize our Complimentary Batch Transfer Facility:

• You may pause your training and resume with the next upcoming weekend or weekday batch within a period of 6 months from your original enrollment date.
• There is zero administrative penalty for the first batch transfer request.

3. Course Cancellation by IT Support Academy

In the unlikely event that IT Support Academy cancels or postpones a scheduled batch due to unforeseen technical difficulties, mentor unavailability, or natural circumstances, students will be offered:

• Immediate transfer to an alternate live batch of their choice, OR
• A 100% full refund of all fees paid for that specific program, processed immediately.

4. Refund Processing & Payment Gateway Timelines

• All refund requests must be sent in writing from the registered student email address to admissions@itsupportacademy.com with your enrollment invoice number, registered phone number, and reason for withdrawal.
• Our finance and admissions committee will review your request within 2 to 3 business days.
• Once approved, the refund will be initiated via the original payment gateway (UPI, Net Banking, Credit Card, or Debit Card).
• Depending on your issuing bank and card network, the funds will reflect in your account within 5 to 7 working days from the date of approval.

5. Contact Admissions Helpdesk