IT Service Management & Operations
100% Job-Assistance
4.9
(312 verified reviews)
•
30 Days
ITSM: Major Incident Manager & IT Process Manager
Master Major Incident Management (MIM), P1/P2 bridge leadership, Root Cause Analysis, ITIL 4 Process Frameworks, and SLA Governance with hands-on enterprise ServiceNow experience.
TOOLS & PRACTICES:
ServiceNow
Jira Service Management
Confluence
AWS Cloud Essentials
Delivery: Live Interactive + ServiceNow MIM Simulator